Talk to your customers with tawk.to. tawk.to is far more than a chat, it is also a help center. You can talk to visitors anytime, anywhere, and easily convert them into new customers. With tawk.to, customers do not have to wait until the next day before receiving a response.
Message your customers, they'll love you for it.
Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free
Some of the things you get with tawk.to include Live chat, Ticketing (accept requests), create a database where customers can find answers to any questions they may have, you can create a chat page that you can integrate into social media or emails (in other words you do not need to integrate the chat on a website), you also get a team chat plus much more.
The answer is easy; Because you need a free and easy way to communicate with your customers
Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.
With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.
Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
How does it work?
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.
Meet customers where they are
Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.
Collaborate and assign conversations.
Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.
With tawk.to you can easily share your knowledge.
Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.